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Shipping Information

COVID-19-Related Carrier Shipping Delays

Due to the challenges associated with COVID-19, and an increase of online ordering and carrier staffing shortages, shipping carriers are experiencing delays in timelines and deliveries on some packages. Carriers including USPS, FedEx, and DHL are affected.

At Kangol, we are working to ensure orders are picked and shipped out on time despite these challenges. However, despite this, some customers may experience delays in deliveries if their package runs into a delay by the carrier. We are sorry for any inconvenience this may cause, and we appreciate your patience as we navigate these new challenges.

If you experience a delay in carrier update or deliver, most packages will arrive within the timeline chosen at checkout. For orders encountering delays, in most cases, the package will arrive only 1 or 2 days outside of the expected timeline. We've also seen a slight increase in orders being marked as delivered early by the carrier — if your order shows as delivered but you have not received it, please keep an eye out for the next 24 hours, as it will likely be delivered within that time.

For delays on paid expedited orders or delays well outside the timeline chosen at checkout, please contact our support team via email at customerservice@kangol.com or by phone at 1-866-8-KANGOL (1-866-852-6465) and we'll be happy to assist.

We truly appreciate the support and understanding from our customers as we navigate this new normal.

Sincerely,
The Kangol Team


Holiday Shipping Deadlines

To ensure your gifts for the holidays arrive on-time, please make sure to place your order by noon on the dates listed below.  Don't forget, we also offer gift cards.

US Domestic
Method Order by Noon on...
FedEx Ground Economy* Tuesday, December 7th
FedEx Ground Monday, December 13th
FedEx 2Day Monday, December 20th
FedEx Overnight Wednesday, December 22nd
USPS Priority Mail (Contiguous US) Thursday, December 16th
USPS Express (Contiguous US) Tuesday, December 21st
USPS Priority Mail (Alaska)† Wednesday, December 15th
USPS Priority Mail (Hawaii)† Wednesday, December 15th
USPS Priority Mail (Military)† Tuesday, December 7th

*FedEx Ground Economy does not provide day-definite delivery. Transit times are typically 2 to 7 business days within the contiguous U.S., based on the destination ZIP code.

†Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time and other conditions, including customs delays. 

International
Method Order by Noon on...
Canada (Standard) Wednesday, December 15th
Canada (Express) Thursday, December 16th

Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time and other conditions, including customs delays. These dates are not guarantees, only guidelines.

Please note that addresses using non-Latin characters require extra processing on our end, and may result in delays.

What are the shipping costs and options?

We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within two business days of receipt and, therefore, two (2) business days should be added to the corresponding delivery time shown with your shipping choice.

Please note that any delays once a shipment has left our warehouse are the responsibility of the carrier. 

Free Shipping Information

All order ship free via FedEx SmartPost® anywhere in the continental United States. This excludes Alaska, Hawaii and US Territories. Orders that have selected free shipping will be sent using the FedEx SmartPost®service.


Shipping Rates and Times

Continental US

FedEx SmartPost®:

FedEx SmartPost® is a new affordable shipping method. FedEx Ground picks up the package from the shipper (Kangol) and then transports it to the nearest USPS sort facility (to you). The USPS then makes the final delivery to you. Please note that this shipping method will add 1 or 2 days to the delivery time. Should be delivered 1 or 2 days after you see a delivered to USPS scan. If you live in Alaska, Hawaii or any of the US Territories, we recommend that you do NOT chose FedEx SmartPost® as delivery times can be 4 weeks and over.

Please Note: If you reside in a location where US Postal Service delivery is not available, please select FedEx Ground.

Estimated delivery times:

  • East Coast: 3-5 business days (5-7 days from order date)
  • West Coast: 5-7 business days (7-9 days from order date)

FedEx Ground:

Packages are delivered Monday through Friday. There are no deliveries on Saturday.

Estimated delivery times:

  • East Coast: 1-3 business days (3-5 days from order date)
  • West Coast: 3-5 business days (5-7 days from order date)

Fed Ex 2-Day:

Guaranteed to be delivered within two business days of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:

  • Continental US: 2 business days from day shipped (3-4 business days from order date)

Fed Ex Overnight:

Guaranteed to be delivered within one business day of the shipment date if ordered by 1:00PM (Eastern). FedEx Overnight cost is $37.00 for all orders.

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:

  • Continental US: 1 business day from day shipped (2-3 business days from order date)

APO/FPO:

Kangol does ship to US Military addresses. If you are shipping to a PO box or a Military APO/FPO destination, please choose FedEx SmartPost®. Please select United States as your country, and the appropriate Armed Forces region as your state.

Alaska, Hawaii, and US Territories

We ship to Alaska, Hawaii, and US Territories using United States Postal Service Priority Mail only.

International Shipping

We will ship almost anywhere in the world. All transactions are in US Dollars. Please check a currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.

International shipping uses the United States Postal Service Priority Mail service. Express shipping is available to Canada only.

Canadian Orders and NAFTA

Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.

Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.


Holiday Shipping

Our office and warehouse are closed on weekends and the following holidays:

  • New Year's Day (December 31th-January 1st)
  • Good Friday (Friday before Easter)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 24th & 25th or the closest week day)