Our Returns Policy 

For Orders Shipped inside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on Kangol.com (excludes eu.Kangol.com) 

All returns must be made within 30 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. 

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

Please use the pre-paid returns label enclosed in your order and follow the directions on the packing slip. If you did not receive a pre-paid label, please email Customer Service or call 1-866-852-6465 to have a label sent to you.

Pack up your return in the original package and include your packing slip with reason code. Cover the original shipping label with the pre-paid returns label provided and drop off to any USPS or FedEx location.

Upon receipt and inspection of the product, credit will be processed against the form of payment used for the original purchase or customer service will reach out for an exchange if requested. Please allow up to 14 days after receipt of return for processing your refund. Allow one to two billing cycles for the refund to appear on your statement. 

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged after delivery, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Kangol.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Kangol.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

For Orders Shipped outside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return following the below guidelines.

All returns must be made within 30 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. Items returned due to wrong size are eligible for exchange only.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

Pack up your return in the original package and include your packing slip with reason code. Cover the original shipping label with a return label and return it to us in the original shipping carton.

We recommend shipping your package by a traceable method such as UPS, FedEx, or USPS insured mail.

Upon receipt and inspection of the product, credit will be processed against the form of payment used for the original purchase or customer service will reach out for an exchange if requested. Please allow up to 14 days after receipt of return for processing your refund. Allow one to two billing cycles for the refund to appear on your statement. We can only refund shipping costs if the return is a result of our error. 

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. eu.Kangol.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from eu.Kangol.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

Returns

Send return/exchange to:

  • eu.Kangol.com
  • c/o Returns
  • 50 Denver Road
  • Denver, PA 17517-9334

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.