Ordering Information

COVID-19-Related Carrier Shipping Delays

Due to the challenges associated with COVID-19, and an increase of online ordering and carrier staffing shortages, shipping carriers are experiencing delays in timelines and deliveries on some packages. Carriers including USPS, FedEx, and DHL are affected.

At Kangol, we are working to ensure orders are picked and shipped out on time despite these challenges. However, despite this, some customers may experience delays in deliveries if their package runs into a delay by the carrier. We are sorry for any inconvenience this may cause, and we appreciate your patience as we navigate these new challenges.

If you experience a delay in carrier update or deliver, most packages will arrive within the timeline chosen at checkout. For orders encountering delays, in most cases, the package will arrive only 1 or 2 days outside of the expected timeline. We've also seen a slight increase in orders being marked as delivered early by the carrier — if your order shows as delivered but you have not received it, please keep an eye out for the next 24 hours, as it will likely be delivered within that time.

For delays on paid expedited orders or delays well outside the timeline chosen at checkout, please contact our support team via email at customerservice@kangol.com or by phone at 1-866-8-KANGOL (1-866-852-6465) and we'll be happy to assist.

These delays should also be considered on returned orders back to our warehouse.

We truly appreciate the support and understanding from our customers as we navigate this new normal.

The Kangol Team

Gift Card Promotion

$20 free e-Gift Card bonus valid on purchases of $100+ in Gift Cards. $20 e-gift card will be sent to the email address used to place the order in a separate email within 1 business day after the promotion ends on 12/22/21; 11:59PM PT


Placing an Order

It is exceptionally easy to purchase products from kangol.com. You can purchase two ways:

  1. Online - Place an order directly on our site using a credit card
  2. Phone - Call toll-free 1-866-852-6465

Web Site Orders

Online ordering is available 24 hours every day and is the quickest way to receive product from kangol.com!

  1. Select the product(s) you want to order, indicating the quantity for each item, and then place your item(s) into your shopping cart.
  2. Fill in the required credit card information.
  3. Provide a valid billing address for your credit card and phone number.
  4. Provide a valid shipping address if different from your billing address.
  5. You will receive a shipment confirmation via e-mail as soon as your order has shipped.

Online Safety

It is safe to order with us. When you use your credit card to shop at kangol.com, your transaction is secure and your privacy is protected. Our servers provide advanced encryption technology to safeguard your personal information.

Payment Options

Forms of Payment Accepted:

kangol.com proudly accepts the following forms of payment:

  1. Visa
  2. MasterCard
  3. American Express
  4. Discover
  5. PayPal
  6. Amazon Pay
  7. Sezzle

All charges will be in United States dollars. Please check Currency Converter if needed.

Please Note: Visa Giftcards are not applicable at kangolstore.com due to address verification.

Order Processing

When will my order be processed?

Orders are processed the day that we receive them and are usually shipped within one to two business days thereafter.

Order Confirmation

When the order has been submitted online, you will automatically receive an e-mail confirmation. Additionally, you will be provided your order number on the order confirmation page. Please make note of this number in case you have questions regarding your order.

Order Status

To check the status of your order you can visit our web site and track your purchase through your account or e-mail us anytime at . Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. If you are a registered member of kangolstore.com, you can login to your account to view your order status.


On occasion we may temporarily run out of stock if an item is in high demand. When that happens, we will immediately email you with the expected shipping date. Most items that are backordered should return to stock within 2 weeks. We will contact you once the item is back in stock to advise you that it is available for purchase.

Canceling an Order

Order Changes

If we have not yet shipped your order, you may request a change or cancellation to your order by emailing us at or calling us at 1-866-8-KANGOL. Be sure to include your name, address, and order confirmation number with your email and provide complete details on the information that you would like to correct or change. Once we've changed your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you immediately. If your order has already shipped, we are unable to cancel or modify the order. Shipping charges will not be refunded and will be the customer’s responsibility if the order is refused upon receipt.



  • One coupon per customer. Excludes select styles, Gift cards, tax, shipping, and previous purchases. Discount does not combine with other coupons.

Kangol Gift Card Disclaimer on Promotional Gift Cards

  • Treat this promotional gift card code as cash. Note that the value of it will not be replaced if it is lost or stolen. This code is redeemable for Kangol.com merchandise only.
  • This promotional gift card code is valid for two years from the date of issuance.
  • It is redeemable at Kangol.com for goods and services not exceeding the remaining balance on the promotional electronic gift card.
  • Important Card Information: For gift card balance, terms and expiration date, email customerservice@kangol.com. Note this card is property of the issuer.
  • Your use of this gift card constitutes acceptance of these terms: $25 free e-Gift Card bonus valid on purchases of $90 before tax and shipping and after discount. $25 e-gift card will be sent to the email address used to place the order in a separate email after order has shipped. Offer ends 6/12/21; 11:59PM PST.
  • This gift card may be applied toward any purchase made on the website Kangol.com. This gift card is not exchangeable for cash.
  • Gift Cards purchased do not have an expiration date.